Privacy Policy

Privacy Policy – Integriti-Test Services Ltd

Last updated: Jan 2026

Integriti-Test Services Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We act as a Data Controller for the personal data we collect and process in relation to our business activities.

1. Who we are and how to contact us

Company name: Integriti-Test Services Ltd
Address: 5 Grantley Drive, Harrogate HG3 2ST
Email: info@itsltd.uk
Telephone: +44 7966 685749

If you have any questions about this policy or your rights, please contact us using the details above.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) at ico.org.uk, but we would welcome the opportunity to resolve issues with you first.

2. Personal data we collect

We may collect and process the following categories of personal data:

name and job title
business name and address
email address and telephone number
details relating to enquiries and service requests
information necessary to perform contracts
billing and payment details
records of communications with us
limited technical data such as IP address or website usage (if cookies/analytics are used)

We do not intentionally collect special category data and we do not knowingly collect children’s data.

3. How we obtain your personal data

We collect personal data:

directly from you by phone, email, website forms, or in person
when you engage our room integrity testing services
from publicly available commercial sources (e.g., business directories)
from subcontractors or professional partners where necessary

4. Lawful bases for processing

We will only process your personal data where a lawful basis under UK GDPR applies, including:

Performance of a contract – providing quotations, delivering services, managing projects
Legitimate interests – running and developing our business, client relationship management, service improvement
Legal obligation – record keeping, tax and accounting requirements
Consent – where you have actively agreed (e.g., optional marketing communications)

Where legitimate interests are relied upon, we balance our interests with your rights and freedoms.

5. How we use your personal data

We use personal data to:

provide room integrity testing services
manage enquiries and quotations
administer contracts and service delivery
issue invoices and process payments
maintain business records and accounts
respond to queries and complaints
meet legal and regulatory obligations
maintain safety and security standards

We do not carry out automated decision-making or profiling.

6. Sharing your personal data

We do not sell your personal data.

We may share it with:

subcontractors or consultants assisting with service delivery
professional advisers such as accountants or legal advisers
IT, email, and cloud service providers
regulatory or statutory bodies where legally required

Where data is shared, we require all third parties to respect the security and confidentiality of personal data and process it in accordance with UK data protection law.

7. International transfers

If we ever transfer personal data outside the UK, we will ensure appropriate safeguards such as:

UK adequacy regulations, or
ICO-approved standard contractual clauses

Details can be provided upon request.

8. Data retention – how long we keep your data

We retain personal data only for as long as necessary for the purposes collected, including satisfying legal, accounting, or reporting requirements.

Typical retention periods include:

contract and service records: up to 7 years
financial records: 6–7 years for HMRC purposes
enquiry correspondence: for as long as reasonably necessary to manage enquiries

When data is no longer required, it will be securely deleted or anonymised.

9. Data security

We take appropriate technical and organisational measures to protect personal data against:

accidental loss
unauthorised use or access
alteration or disclosure

These measures may include secure storage, access controls, passwords, encryption, and staff awareness training.

10. Your rights under UK GDPR

You have the following rights, subject to certain conditions:

Right of access – request a copy of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data in certain circumstances
Right to restrict processing
Right to object to processing where we rely on legitimate interests
Right to data portability
Right to withdraw consent where consent is the basis for processing

To exercise your rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office.

11. Cookies and website tracking

If our website uses cookies or analytics tools, we may collect limited technical information about how you use our site. You can manage cookies through your browser settings. A separate Cookie Policy can be provided where applicable.

12. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request. Please check back periodically for updates.